Last updated: 26 October 2026
This policy explains, in plain terms, what personal data we process when you visit https://transferpromallorca.com, contact us or book a transfer, what we use it for and what rights you have. We comply with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018.
1. Data controller
| Controller | TPM EXCLUSIVE EXPERIENCE S.L. (trade name Transfer Pro Mallorca · Transfer Pro) |
|---|---|
| Tax ID (NIF) | B88871777 |
| Address | Calle Illa de Xipre, 31, 07007 Palma (Illes Balears), Spain |
| info@transferpromallorca.com | |
| Phone and WhatsApp | +34 645 10 33 30 |
2. What data we process
- Contact details: name, email address, phone number and the content of your messages (WhatsApp, email, phone or form).
- Transfer details: date, time, pick-up and drop-off addresses, flight number, number of passengers, luggage and any notes you give us.
- Billing details: what we need to issue an invoice if you ask for one.
- Technical data: IP address, device and browser type, and server logs, needed for the operation and security of the website.
- Advertising identifiers: if you accept advertising cookies, the cookies and data described in the Cookie Policy.
We do not ask for data we do not need. If you give us data about other people (for example, other passengers), please make sure they are aware of it.
3. What we use your data for and on what legal basis
| Purpose | Legal basis |
|---|---|
| Answering your requests for information or a quote by WhatsApp, email, phone or form. | Steps taken at your request before entering a contract (Art. 6(1)(b) GDPR) and, for general enquiries, our legitimate interest in helping you (Art. 6(1)(f)). |
| Managing your booking and providing the transfer: confirmations, driver assignment, flight tracking and communications about the trip. | Performance of a contract (Art. 6(1)(b) GDPR). |
| Invoicing and meeting tax, accounting and transport obligations. | Legal obligation (Art. 6(1)(c) GDPR). |
| Keeping the website secure and preventing fraud and abuse. | Legitimate interest (Art. 6(1)(f) GDPR). |
| Advertising and conversion measurement with Google Ads and the Meta pixel (for example, knowing that an ad led to a WhatsApp contact). | Your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time through the «Cookie settings» link. Without your consent, these tools are not loaded. |
We do not make automated decisions that have legal effects on you. We do not sell your data.
4. Who receives your data
We only share your data with those who need it to provide the service to you, or where the law requires it:
- Drivers and service partners: they receive only the data needed to carry out your transfer (name, phone number, addresses, time and flight number).
- gestransfers.es (booking platform): the booking form embedded in the website is a service of this provider, which processes the data you enter on behalf of TPM EXCLUSIVE EXPERIENCE S.L. to manage your booking.
- Zoho Mail: the email service provider we use to manage your messages.
- Hostinger: the website hosting provider.
- WhatsApp (Meta): the messaging service you use when you write to us on WhatsApp; its own privacy policy also applies.
- Google (Google Ads and Google Tag Manager) and Meta (Meta pixel): only if you accept advertising cookies. They receive the identifiers and browsing data described in the Cookie Policy and act, for their own purposes, under their own privacy policies.
- Payment provider: if you choose to pay online, the payment is processed on the payment provider’s platform, to which you are redirected. We do not receive or store your full card details.
- Public authorities: where the law requires it.
Providers that process data on our behalf (email, hosting, booking platform) do so under our instructions and under a contract that protects your data.
5. International transfers
Google and Meta may process data in the United States. According to their own policies, both companies participate in the EU-U.S. Data Privacy Framework, which the European Commission recognises as an adequate safeguard for these transfers. If any other provider processed data outside the European Economic Area, we would do so only with the safeguards required by the GDPR, such as an adequacy decision or the European Commission’s standard contractual clauses.
6. How long we keep your data
- Enquiries that do not become a booking: up to 12 months from the last contact, after which we delete them.
- Bookings and invoices: for the periods required by commercial, tax and transport law (generally up to 6 years), blocked and available only to the authorities.
- Cookies and advertising data: for the duration of each cookie stated in the Cookie Policy, or until you withdraw your consent.
- Technical server logs: for as long as our hosting provider keeps them, normally a few months.
7. Your rights and how to exercise them
You can exercise at any time, free of charge, your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw any consent you have given without affecting what has already been done. To do so, write to info@transferpromallorca.com stating the right you wish to exercise and attaching a copy of a document proving your identity. We will reply within one month at most.
If you believe we have not handled your data properly, you may lodge a complaint with the Spanish Data Protection Agency (AEPD), Calle Jorge Juan, 6, 28001 Madrid, www.aepd.es, or with the data protection authority of your country of residence.
8. Security
We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or alteration, such as encrypted connections (HTTPS) and restricted access to information.
9. Changes to this policy
We may update this policy when our services or the law change. The date of the last update is at the top of the page. See also the Legal Notice and the Cookie Policy.